Refund and Return Policy

Customized Products
Due to the personalized nature of our products, we do not offer refunds or returns unless the item is damaged or incorrect.

Damage Claims
If your item arrives damaged, contact us within 48 hours of delivery with photo proof. We will offer a replacement or refund.

Cancellation
Orders can be cancelled within 2 hours of placing the order. After this period, the order will be processed and no cancellation will be possible.

Non-Returnable Items

• Custom keychains and frames

• Opened chocolate gift boxes